alrajhi@24seven Security Statement

Keeping customers' money and information secure has always been a central part of Al Rajhi's banking policy. Our computer systems utilise secured encryption technology and authentication techniques to protect your data and ensure a safe delivery channel for data transmission between you and the Bank.

We also implement strict security controls and procedures to mitigate the risk of unauthorised access to your details. To access our alrajhi@24seven Service, you will be required to use a User ID and Password which will only be known to you. As long as you keep this password confidential, you can be assured that the Bank's systems and procedures are in place to protect your information. To prevent password guessing abuses, our system is built to allow only a limited number of attempts.

Inactive sessions are also timed out to prevent unauthorised use in case you accidentally leave the session logged on after you have completed your internet banking transactions. Be wary of fraudulent emails requesting you to verify your account details. These emails contain links to fake websites that look similar to Al Rajhi Bank website. These email scams known as "Phishing" are designed to trick customers into entering their confidential banking information.

How To Protect Yourself

  • Al Rajhi Bank will never send emails to customers to verify confidential, personal or account information. Therefore, do not reply to emails that request such information.
  • Delete all emails received of this nature, even if they appear to have come from Al Rajhi Bank.
  • If you suspect you've been sent a fraudulent email, contact your Al Rajhi Bank customer care officer immediately.

Important Security Tips
  • Sign on to alrajhi@24seven by typing the entire website address into your browser. Never sign on to Internet Banking via a link from an email.
  • Install up-to-date anti-virus software, ad/spy-ware scanner and firewall on your computer.

  • Do not write alrajhi@24seven Password and store them anywhere. Do not store passwords in a file on ANY computer system (including Palm Pilots or similar devices) without encryption.

  • Change your Password on a regular basis. Never disclose it to anyone, not even a bank officer.

  • Ensure that your Password is  strong and comprises  a mix of alphanumeric characters.
  • Sign off properly by clicking on the “log out” button. Don't just close your browser.
  • Avoid banking online on a public/shared computer.
  • Log in regularly to monitor your transactions.
  • Clear your browser's cache and history before you close your internet browser after your internet session ends.

    A browser usually stores information like _image2 and text on your browser cache memory so that the Internet pages will be displayed faster the next time you revisit the website. If you are using a public PC (Personal Computer), at an Internet cafe for example, we strongly advise you to clear the browser cache memory when you are ready to end your Internet session.

  • Please disable the ‘Auto Complete’ function on the computer browser to avoid automatic completion of your ID when USER ID is typed.

    To turn on or off the function in MS Internet Explorer browser:
    -  Click the "Tools" menu to get the "Internet Options" function,
    -
      This is followed by clicking the "Content " tab
    -
      From this tab, click the "AutoComplete " button,
    -
      Click on the "Clear Forms” & “Clear Passwords” buttons
  • Set a screensaver password.
  • Be aware of your computer's vulnerability.
  • Test your computer's vulnerability to online threats regularly.

How to Clear Your Cache Memory

  • Internet Explorer 6
    - Click "Tools"
    - Select " Internet Options"
    - Click " General"
    - Select "Temporary Internet Files" and click "Delete Files"
    - Click "OK"
    - Click "OK" again to close the Internet Options window

  • Internet Explorer 7
    - Click "Tools"
    - Select "Internet Options"
    - Click "General"
    - Under "Browsing History", click "Delete"
    - Select "Temporary Internet Files" and click "Delete Files"
    - Click "OK"
    - Click "OK" again to close the Internet Options window

  • Mozilla Firefox 2
    - Click "Tools"
    - Select "Clear Private Data"
    - Select "Cache"
    - Click on "Clear Private Data Now"

  • Opera
    - Click "Tools"
    - Select "Delete Private Data"
    - Select "Cache" and click "Delete"

  • Safari
    - Open browser and click "Empty Cache"
    - Click "Empty" in the window that opens to clear the cache